Live Chat

Our confidential and anonymous Live Chat is open 24 hours a day, 365 days a year, and offers open ended emotional support and signposting to other support services. 

It is not a therapeutic service, but we will listen to, believe and support you. This service is run by our team of fully trained, femme-identifying volunteers.

Live Chat

Our Live Chat offers emotional support to Black femmes, aged 16 and over, who have experienced any form of gender-based violence.

Anyone who has been affected by gender-based violence and abuse, now or in the past, can contact us.

All of our support services are designed to create safe spaces for survivors. We offer non-judgmental, empathic and non-advisory support.

We also offer support to friends, family or partners of survivors, as well as professionals working with survivors.

If you would like to speak with us you can contact us by clicking on the live chat icon on the bottom right of your screen. If you find it hard to send us a message via our Live Chat, you can also send us an email at support@hersana.org.

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Professionals Referral

GPs, social workers, mental health workers or other professionals can refer clients for services through our online referral form.

Make a Referral
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Request a Callback

If you are seeking support regarding any form of abuse, you can leave a message for our expert support team via the form below.

Your message will go to HERSANA’s secure inbox and won’t leave any trace on your emails.

So HERSANA can respond to your message, we ask for the safest way to contact you. We will get back to you within 48 hours.

Frequently Asked Questions

Is accessing the Live Chat free?

Yes. All of our services are FREE.

How quickly will you respond?

We aim for everyone to get through to someone straight away, but sometimes this is not always possible as it depends on the number of volunteers we have online at that time.

Will anyone else see my chat?

HERSANA’s live chat service is confidential. We won’t share any information you give us with a third party unless you ask us to. The only exception to this is where there is a serious risk of harm to you or others, or where a child is believed to be at risk of harm, when we may have to share information without your permission.

The chat platform HERSANA uses has end-to-end encryption. That means only you and the person you're chatting with can read the content of the messages being sent.

Once the chat has finished, or if you use the exit button at any point during your chat with us, it will be deleted and contents of the chat will not be stored anywhere. The only exception would be if you took screenshots or photographs of the conversation and saved them on your device, which we would not recommend.

Who will I be chatting with?

You will be chatting with one of our expert, femme-identifying chatline team members.

What can I talk about?

You can ask us any questions you like. We will not judge.

However, our live chat is not an emergency or crisis service. If you someone is in immediate danger or needs urgent medical attention, please call 999.

Our Services

All of our services and projects aim to create safe spaces for and center Black femme survivors in every narrative – and with you in mind, we have designed a range of services that truly reflect our core values. We understand that every person experiencing abuse requires different types of support. That’s why we offer a wide range of services to meet your needs.

Wholistic Outreach

We offer wide-ranging and confidential community outreach services that meet femmes experiencing gendered abuse where they are, physically and emotionally, on their journey to safety.
Holistic Therapy

Our specialist 1-1 counselling, group work and specialist holistic therapies help femmes recover after experiencing gender-based violence and abuse.
Independent Advocacy

Our advocates support survivors in understanding their rights, options and empower femmes to use their voice. This can be through support with a wide range of agencies.