Kitchen sink

Yes.

You can still get in touch with us. We’re here for you, whatever your age. Our first responsibility is to you, not your parents or guardian.

You can talk to us about whatever is on your mind, we’ll listen.

We aim for everyone to get through to someone straight away, but sometimes this is not always possible as it depends on the number of volunteers we have online at that time.

Online, we can chat about what you’re going through and you can ask us any questions you like. We will not judge you or tell you what to do.

You may not know yet what kind of help you need, or if you’re even ready to ask for help. That’s okay. Contacting the live chat is the right place to start: An expert advisor will listen to whatever you want to tell her. She’ll offer confidential and non-judgemental information, and if you’d like, help you make a plan.

Whatever your situation, we are here for you. Our Helpline online team can take you through your rights and options, refer you to specialist services (apart from refuges), and support you to think about your safety and the safety of any children.

HERSANA’s Live Chat service is confidential. We won’t share any information you give us with a third party unless you ask us to. The only exception to this is where there is a serious risk of harm to you or others, or where a child is believed to be at risk of harm, when we may have to share information without your permission.

The chat platform HERSANA uses has end-to-end encryption. That means only you and the person you're chatting with can read the content of the messages being sent.

Once the chat has finished, or if you use the exit button at any point during your chat with us, it will be deleted and contents of the chat will not be stored anywhere. The only exception would be if you took screenshots or photographs of the conversation and saved them on your device, which we would not recommend.

You will be chatting with one of our expert, femme-identifying chatline team members.